NU offers a industry best 1 year Warranty. This warranty covers all product defects and malfunction of the device. If your device shows any signs of defects such as but not limited too touch issues, low battery health, or software issues please contact our team at help@thenu.tech We will provide a return label and send you a properly working device on acceptance of the phone. Accidental damage such as and not limited to water damage, physical damage are not covered by our warranty.
Contact UsNU's Quality Assurance Guarantee. At NU we know that purchasing a CPO device can be scary. Thats why we make sure that our professionally trained technicians test each device through a rigorous 90 point inspection before delivery. Each device is then cleaned and properly packaged before it reaches your door step. We are so confident in our team and our Quality Assurance that we offer a 1 year NU tech warranty* and a 30 day MoneyBack guarantee*
Our Conditions
A 10/10 cosmetically graded device, the screen/body are in pristine condition showing no signs of usage, 100% fully functional and with 100% battery life.
A 9/10 cosmetically graded device, the screen/body of the device may show some light scratches/scuffs that are not very noticable, 100% fully functional and with 85% or higher battery life.
A 8/10 cosmetically graded device, the screen/body of the device may show minimal signs of scratches/scuffs that are noticable, 100% fully functional and with 85% or higher battery life.
A 7/10 cosmetically graded device, the screen/body will show a moderate amount of scratches/scuffs that are noticable, 100% fully functional and with 85% or higher battery life.
Any other questions?
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