iPhone 13 Pro Max - Sierra Blue (Unlocked)

I’ve bought refurbished phones before and not had an issue, but this was my first time using Amazon Renewed. The first phone came and had 100% battery which I was happy about, but there was a crack in the lower left corner. Disappointing, but I returned it and bought another from Amazon Renewed. The second phone had 85% battery health, which is still good, and it works perfectly. The reason I’m giving it 3 stars is the way they dragged their feet giving me my refund. I returned it, it showed it arrived at their facility on January 12, and they kept pushing out my refund date which was aggravating because now I had two phones on my credit card bill. I contacted them on Jan 28 and they told me not to worry, I’d have my refund by February 17. I said absolutely not, they had better refund me by the end of the month, or I was going to dispute the charge. The guy chatting with me reassured me I’d get my money by February 17 and I went in circles with him on this, with us both stating the same thing over again. I ended it by telling him to tell his supervisor (who he had contacted to find out about the refund), that if I wasn’t refunded by Jan 31, I would be disputing it. I had the refund by the next day. So that was a pain and started to make me feel like it was a scam. It all turned out well, but they did not make the process easy. Supposedly they have to have received it AND processed the return for me to be refunded, but it was a ridiculous amount of time and should have been done long before.

I was worried about buying from a third-party seller, and the ration of bad reviews. I think it depends on the seller/the randomness of the phones they fix up when you get a 'bad' one. I went through DirectCertified I believe, for a blue 128 GB iPhone 13 pro. I ordered on a Saturday, it was shipped out on Sunday, and I received it on Tuesday morning - I did have to sign for it. It came in a white box, sealed, and when you opened the box there was a 30-day warranty instruction/troubleshooting instruction. There was also a SIM card poker, a new charger underneath the phone, and the phone wrapped in bubble wrap. It also had a protective film around the phone. When I inspected it, the phone was honestly in near-perfect physical condition, just had some dirt around the camera lenses. I wiped it away quickly. The battery life was ay 87%, which is decent for a used phone, and given the price I paid, I'm happy with what I received.

So I bought this exact phone a few days ago not realizing it was through a third party it arrived in a bubble wrap package!! The phone had a decent size scratch right in the middle of of the screen and it was deep. The touch screen wasn’t responding to my touch so I couldn’t even set it up. Needless to say I’m returning that one. So I went back on Amazon and purchased this one that said sold & shipped by Amazon. It arrived super securely in a box inside another box with lots of protection. Not a mark on the phone and works great!!! I also bought my daughter the iPhone 12 Pro through Amazon & same thing absolutely amazing!!! Both phones were shipped & delivered on time! From now on I’ll be buying all my phones through Amazon. I unfortunately will not ever do a third party again though, strictly Amazon. So my suggestion is to always check that it’s sold & shipped by Amazon if you want to skip any hassles. Also for those of you who are concerned with the battery life this phones battery life is at 88% but honestly that doesn’t really matter to me. Just thought I’d put that info in the review.

Current phone and I love it, it’s pretty durable but could be better and you do have to press harder on the screen than most phones but the camera quality and everything else is really nice!!

Received the phone yesterday and as far as I can tell it’s perfect, no noticeable blemishes or scratches, so far everything works great and battery health is at 100% which was a happy surprise. Feels like a brand brew phone!